#South with user data chatbot companies full#

Chatbots handle full conversations around 69% of the time This will allow the industry to continue to grow. This is great news for the chatbot industry, as it shows that a good percentage of internet users have already had some experience with chatbots and are becoming more comfortable with them. According to statistics published by Userlike, the majority of internet consumers had interacted with chatbots at least once that year – 80% to be exact. 80% of people have interacted with a chatbot at some pointĪlthough the industry is still growing, chatbots are becoming a feature of many websites and social media pages. However, the report also found that a further 31% of customer service organizations planned to start using them within the next 18 months. Whilst many companies are keen to take advantage of AI chatbots, however, the number of companies actually using them is still relatively low.Īccording to a report published by Salesforce around 23% of customer organizations were currently using AI chatbots. 23% of customer service companies are currently using AI chatbots Want to know more about who’s using chatbots and how they’re being used? Here are some chatbot statistics relating to usage and industry size. Online retail stores have the highest rates of chatbot ‘acceptance’.On Facebook Messenger alone, there are over 300,000 chatbots in operation.23% of customer service companies are currently using AI chatbots.These are our most interesting statistics about chatbots:

South with user data chatbot companies